Last updated: October 30, 2026
Returns
If you are not happy with your purchase, you can request a return within 14 days of receiving your order by contacting our team.
To be eligible, items must be unused, in resellable condition and returned in their original packaging. Please keep your proof of purchase.
Items we cannot accept back
- Items that have been used, altered or damaged after delivery.
- Candles that have been lit or removed from their packaging.
- Items returned without their original packaging, unless the law says otherwise.
- Personalised or made-to-order items.
- Items marked as final sale or non-returnable before purchase, where the law allows.
- Items damaged by misuse, mishandling or incorrect care.
How to start a return
Email us at kinerishomes@outlook.com with your order number and the reason for the return. We will reply with the return address and packing instructions. Items sent back without first contacting us may not be accepted.
Return delivery costs
Return postage is paid by the customer, unless the item arrived damaged, faulty or incorrect, in which case we cover the cost. Original delivery charges are not refundable unless the item was faulty or incorrect, or the law requires it.
Damaged, faulty or incorrect items
Contact us within 48 hours of delivery with your order number, clear photos of the item and its packaging, and a short description of the problem. Once approved, we will send a replacement or a full refund at no cost to you.
Refunds
Once your return arrives and has been inspected, we will email you to let you know whether your refund has been approved. Approved refunds are made to your original payment method, usually within 5–7 working days. Your bank may take a little longer to show it.
Your rights
This policy does not affect your statutory rights as a consumer.
Questions
Contact us at kinerishomes@outlook.com with any questions about returns and refunds.