Last updated: October 30, 2026
Processing and dispatch
Orders placed before 1 pm on a working day are usually dispatched the same day, subject to stock and order checks. Orders placed after 1 pm are dispatched the next working day. Orders placed at weekends or on public holidays are processed on the next working day.
Delivery times
Standard delivery usually takes 4–7 working days after dispatch. Deliveries are made Monday to Friday, excluding public holidays. Delivery times are estimates and can be longer for remote areas, during busy periods or because of courier delays or bad weather.
Delivery costs
Delivery is free on UK orders over £100. For smaller orders, the delivery cost is calculated at checkout and shown before you pay. Deliveries to remote areas may take longer or cost more.
Couriers and tracking
We work with trusted courier and delivery partners. Once your order has been dispatched, we will send you a tracking number by email so you can follow your parcel. Tracking can take up to 24 hours to update.
Damaged, faulty or incorrect items
Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, contact us at kinerishomes@outlook.com within 48 hours of delivery with your order number, clear photos of the item and the packaging, and a short description. We will arrange a replacement or refund. This does not affect your statutory rights.
Missed deliveries and addresses
Please check your delivery address carefully before ordering, and contact us as soon as possible if you notice a mistake. If you miss a delivery, the courier may try again or leave a card. Extra charges may apply for re-delivery to an incorrect address supplied at checkout.